Policy

Clear expectations before money moves

We keep refund conversations grounded in the project scope, completed work, third-party costs, and the agreement made before delivery begins.

SOW

Scope comes first

Every paid engagement starts with agreed deliverables, timelines, milestones, and acceptance criteria.

PAY

Payments are normally tied to completed phases, so refunds are assessed against work already delivered.

REV

If something misses the agreed scope, we prioritise correction and revision before discussing a refund.

STOP

If a project is cancelled, undelivered future milestones may be refunded or credited after review.

HOST

Domain, hosting, API, payment processor, and other third-party fees are controlled by those providers.

CASE

Refund requests are handled directly with the client so the decision matches the work and agreement.